Our Client, a leading global telecommunications company are looking for an Helpdesk Engineer to join their team on a permanent, full time basis.
This is an exciting opportunity to work with a global company who put their people at the forefront of everything they do. This role has the opportunity to travel on business trips to EMEA and CIS countries as well as the opportunity to undertake training in Japan!
If this sounds like your type of role - get in touch today!
Helpdesk Engineer - Job Duties
Communication with end users from EMEA region face to face or via telephone, email or collaboration tools.
1st level troubleshooting of technical issue with end users and assist them as their escalation point of contact.
Hands on Desktop/Laptop PC Support Skill.
Network and PC implementation and optimisation.
Understand and detailed planning and designing for customer's PC and Network.
PC/Network/Desktop Security element configuration including day-to-day service delivery.
Migration planning and execution. Support PC and Call Centre system (incl DC server).
Proof of concept testing and acceptance testing.
Vendor negotiation and control.
Development and implementation for new features and services.
Establish and cease PC/Desktop Security systems.
Project and service delivery schedule management.
Utilize/update ticketing system.
Documented approach for implementation and modification.
Visit customer premises when required for project or maintenance contract work incl cover staff.
Periodical status report to line manager.
Coordination of operation flow with each department and customers.
Helpdesk Engineer - What we are looking for
Wide knowledge and proficiency in PC software like Microsoft WIN 10/11, Antivirus, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud(AWS, Azure), Office/Mailer, Switch/Router/IPT, Box, remote access(SSL-VPN, etc) and Firewall products.
Excellent written and verbal communication skill in English and speaking Japanese would be advantage.
Ability to investigate and source answers to various email and telephony enquiries about technical issues.
Proven customer service experience.
Helpdesk Engineer - What's in it for you
Exposure to a global organisation
Great Benefits Package
Free Travel to work!
Training Opportunities in Japan
Disclaimer:
May & Stephens is acting as an employment agency on behalf of our client in relation to this vacancy.
